Effective Date: April 5, 2025
By purchasing from Department of Tea, you agree to the terms outlined in this Purchase Agreement, along with our Privacy Policy and Terms of Use. Please read all documents carefully before placing your order.
We make every effort to ensure the accuracy of product descriptions, images, and pricing on our website. However:
All products are subject to availability.
Packaging and labeling may vary slightly from images shown.
We reserve the right to modify or discontinue products at any time without notice.
All prices are listed in [Insert Currency] and include applicable taxes unless otherwise noted.
Payment must be completed in full at checkout using accepted methods such as [Visa, MasterCard, PayPal, etc.].
We reserve the right to change prices at any time before you place your order.
We currently ship to select countries including Jordan, Egypt, and others as specified during checkout.
Shipping fees and estimated delivery times are provided at checkout.
Delays may occur due to customs, holidays, or courier issues beyond our control.
Once your order is shipped, you will receive tracking details by email.
Orders can be canceled before they are picked up by the delivery company.
If the order has already been handed to the delivery service, the customer is responsible for the delivery charges, even if the order is rejected upon arrival.
Due to health and safety standards, we generally do not accept returns on tea products. However, we will offer refunds or replacements in the following cases:
You received the wrong item
The product arrived damaged
To be eligible, you must contact us within 48 hours of delivery and provide photographic proof.
Customers are responsible for providing accurate shipping details. We are not liable for lost or delayed orders due to incorrect address information.
Please check product ingredients and allergens before use.
We are not responsible for any indirect or incidental damages resulting from the use or inability to use our products or website. Always follow proper storage and usage instructions.
All content on this website, including logos, text, images, and product names, is the intellectual property of Department of Tea and may not be copied or reused without written permission.
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